Privacy policy

TRANOS WATCHES – PRIVACY POLICY
Effective Date: April 2026
At Tranos Watches, we are committed to protecting your privacy. This policy explains how we handle your personal information to provide you with the best experience in bespoke horology.

1. INFORMATION WE COLLECT
To process your order and provide support, we collect:
•    Identity Data: Name and shipping/billing address.
•    Contact Data: Email address and phone number.
•    Transaction Data: Details of products you have purchased. (Note: We do not store your credit card details; they are processed securely via encrypted third-party gateways).
•    Technical Data: IP address and cookies to improve your browsing experience.

2. HOW WE USE YOUR DATA
We use your information solely to:
•    Process, hand-assemble, and ship your timepiece.
•    Provide tracking updates and warranty support.
•    Send occasional updates about new collections (only if you opt-in).

3. DATA SHARING
We never sell your data. We only share information with trusted partners necessary to fulfill your order:
•    Shipping Carriers: FedEx, DHL, and UPS via our logistics partner.
•    Payment Gateways: Secure processors like PayPal, Stripe, or Apple Pay.
•    Analytics: Google Analytics to help us understand our visitors' preferences.

4. YOUR RIGHTS & SECURITY
•    Security: We use industry-standard SSL encryption to protect your data during checkout.
•    Control: You have the right to request access to, correction of, or deletion of your personal data at any time.
•    Cookies: You can manage or disable cookies through your browser settings.

5. CONTACT US
For any privacy-related inquiries or to request data deletion, please contact us:
•    Email: info@tranoswatches.com
•    WhatsApp: +84975058564